Terms and Conditions

All rights reserved. No part of the content or the design of our courses maybe reproduced or transmitted in any form or by any means without the express written permission of Learnaboutgmp LLC.

The advice and guidelines in our courses are based on the experience of the authors, and as such is either a direct reflection of the “predicate rules” (the legislation governing the industry) or are best practices used within the industry.

Learnaboutgmp LLC takes no responsibility for how this advice is implemented.

Terms of Service (“Terms”)

Last updated: November 03, 2016

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the https://learnaboutgmp.com/ website (the “Service”) operated by Learnaboutgmp LLC (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

Communications

By creating an Account on our service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Subscriptions

Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Learnaboutgmp LLC cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Learnaboutgmp LLC customer support team.

A valid payment method, including credit card or PayPal, is required to process the payment for your Subscription. You shall provide Learnaboutgmp LLC with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Learnaboutgmp LLC to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, Learnaboutgmp LLC will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Free Trial

Learnaboutgmp LLC may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”).

You may be required to enter your billing information in order to sign up for the Free Trial.

If you do enter your billing information when signing up for the Free Trial, you will not be charged by Learnaboutgmp LLC until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.

At any time and without notice, Learnaboutgmp LLC reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

Fee Changes

Learnaboutgmp LLC, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

Learnaboutgmp LLC will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

Refunds

Certain refund requests for Subscriptions may be considered by Learnaboutgmp LLC on a case-by-case basis and granted in sole discretion of Learnaboutgmp LLC.

Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness.

By posting Content on or through the Service, You represent and warrant that: (i) the Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.

You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through the Service. However, by posting Content using the Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.

Learnaboutgmp LLC has the right but not the obligation to monitor and edit all Content provided by users.

In addition, Content found on or through this Service are the property of Learnaboutgmp LLC or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

Intellectual Property
The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Learnaboutgmp LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Learnaboutgmp LLC.

Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by Learnaboutgmp LLC.

Learnaboutgmp LLC has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Learnaboutgmp LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Indemnification

You agree to defend, indemnify and hold harmless Learnaboutgmp LLC and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.

Limitation Of Liability

In no event shall Learnaboutgmp LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Learnaboutgmp LLC its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Pennsylvania, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Complaints Policy

Learnaboutgmp welcomes and encourages feedback of all kinds from our customers. If you have a Complaint about our courses, our customer service, or about our employees, consultants, agents or subcontractors, not only do we want to resolve it to your satisfaction but we also want to learn from it in order to improve our business and customer experience in the future

It is our policy to resolve Complaints quickly and fairly, where possible without recourse to formal investigations or external bodies.

In particular, the aims of this Complaints Policy are:

  1. To provide a clear and fair procedure for any customers who wish to make a Complaint about Learnaboutgmp our courses, our customer service, or about our employees, consultants, agents or subcontractors
  2. To ensure that everyone working for or with Learnaboutgmp knows how to handle Complaints made by our customers
  3. To ensure that all Complaints are handled equally and in a fair and timely fashion
  4. To ensure that important information is gathered from Complaints and used in the future to avoid such a situation arising again.

This Complaints Policy applies to the sale of goods and/or the provision of services] by Learnaboutgmp, to our customer service and to our employees, consultants, agents or subcontractors. For the purposes of this Complaints Policy, any reference to Learnaboutgmp also includes our employees, consultants, agents or subcontractors.

  1. General questions about our goods and/or services
  2. Matters concerning contractual or other legal disputes
  3. Formal requests for the disclosure of information, for example, under the Data Protection Act

Making a Complaint

All Complaints, whether they concern our goods and/or services, our customer service, or our employees, consultants, agents or subcontractors, should be made in one of the following ways:

  1. By email, addressed to Student Services Officer at support@learnaboutmgmp.com
  2. Using our Complaints Form, following the instructions included with the form

When making a Complaint, you will be required to provide the following information in as much detail as is reasonably possible:

  1. Your name, address, telephone number and email address (We will contact you using your preferred contact method as your Complaint is handled);
  2. If you are making a Complaint on behalf of someone else, that person’s name and
    contact details as well as your own;
  3. If you are making a Complaint about a particular transaction, the order or invoice number
  4. If you are making a Complaint about a particular employees, consultants, agents or
    subcontractors of ours, the name and, where appropriate, position of employee, consultant, agent or subcontractor
  5. Further details of your Complaint including, as appropriate, all times, dates, events, and people involved;
  6. Details of any documents or other evidence you wish to rely on in support of your Complaint;
  7. Details of what you would like Learnaboutgmp to do to resolve your Complaint and to put things right. (Please note that whilst we will make every reasonable effort to accommodate such requests, we are not bound to take any action beyond that which we may be contractually or otherwise legally obliged to take.)

How We Handle Your Complaint

Learnaboutgmp operates a two-stage complaints handling procedure.
Following our Complaints Procedure, our aim is to always resolve Complaints to your satisfaction at Level One without further recourse to Level Two. If you are not satisfied at the end of Level One, you may escalate your Complaint to Level Two.

Level One:

  1. Upon receipt of your Complaint, the Student Services Officer will log the Complaint in our complaints handling system and will acknowledge receipt of it in writing within five business days, giving you a Complaint Reference.
  2. When we acknowledge receipt of your Complaint we will also provide details of your Complaint Handler. This may be the Student Services Officer to whom your original Complaint was directed (as above) or your Complaint may be assigned to another appropriate member of our team.
  3. If your Complaint relates to a specific employee, consultant, agent, or subcontractor, that person will be informed of your Complaint and given a fair and reasonable opportunity to respond. Any communication between you and the employee, consultant, agent, or subcontractor in question should take place only via the Complaint Handler and we respectfully ask that you do not contact the employee, consultant, agent, or subcontractor in question directly concerning the Complaint while we are working to resolve it.
  4. If we require any further information or evidence from you, the Complaint Handler will contact you as quickly as is reasonably possible to ask for it. We ask that you use reasonable efforts to supply any such information or evidence quickly in order to avoid delaying the complaints handling process. If you are for any reason unable to provide such information or evidence we will use all reasonable efforts to proceed without it, however please be aware that we will not ask for further information or evidence unless we consider it important to the successful resolution of your Complaint.
  5. We aim to resolve Level One Complaints within 25 business days, however in some cases, particularly if your Complaint is of a complex nature, this may not be possible. If this is not possible for any reason you will be informed of the delay, the likely length of the delay and the reasons for it. 6. At the conclusion of the Level One complaints procedure, regardless of the outcome, we will provide you with full details of our investigation, our conclusions from that investigation, and any action taken as a result. You will also be reminded of your right to appeal our decision and escalate the complaint to Level Two in the form of an Appeal.

Level Two:

  1. If you are not satisfied with the resolution of your complaint at Level One, you may appeal the decision within ten business days, and have the complaint escalated to Level Two. Appeals are handled by the Chief Quality Officer.
  2. Appeals, quoting your original Complaint Reference, should be directed to your original Complaint Handler who will forward the request to an appropriate Appeal Handler. Receipt of Appeals will be acknowledged in writing within five business days. When we acknowledge receipt of your Appeal we will also provide details of your Appeal Handler.
  3. If your Complaint relates to a specific employee, consultant, agent, or subcontractor, that person will be informed of your Appeal and given a further opportunity to respond. Any communication between you and the employee, consultant, agent, or subcontractor in question should take place only via the Appeal Handler and we respectfully ask that you do not contact the employee, consultant, agent, or subcontractor in question directly concerning the Complaint while we are working to resolve it.
  4. We aim to resolve Level Two Complaints within 25 business days, however in some cases, particularly if your Complaint is of a complex nature, this may not be possible. If this is not possible for any reason you will be informed of the delay, the likely length of the delay and the reasons for it.

At the conclusion of the Level Two procedure, regardless of the outcome, we will provide you with full details of our investigation, our conclusions from that investigation, and any action taken as a result. Our decision at this stage is final.

Confidentiality and Data Protection

All Complaints and information relating thereto are treated with the utmost confidence. Such information will only be shared with those employees [agents] [subcontractors] of Learnaboutgmp who need to know in
order to handle your Complaint.

We may ask for your permission to use details of your Complaint (with your personal details removed) for internal training and quality improvement purposes. If you have given such permission, you may revoke it at any time by contacting support@learnaboutgmp.com, whose details are provided above
in Section 4.1.

All personal information that we may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.

Questions and Further Information

If you have any questions or require further information about any aspect of this Complaints Policy or about our Complaints Procedure, please contact support@learnaboutgmp.com

Click here to download our complaints form.

Disclosure of Proprietary Interest Policy

To ensure that individuals involved in delivering training disclose any proprietary interest as well as the source of any compensation related to the presentation.

Prior to the start of any online training, it will be disclosed to participants any proprietary interest in the products, instruments, devices, services or materials discussed. In addition, the instructor will also indicate any source of compensation related to the presentation.

Plagiarism and Intellectual Property Policy

This policy statement articulates Learnaboutgmp’s policies regarding plagiarism and infringement of the intellectual property rights of third parties in the courses it produces. This policy also establishes responsibilities for avoiding plagiarism and intellectual property infringement.

Plagiarism can be defined as ‘citation without attribution’. That is the use of someone else’s
ideas and thoughts and passing them off as the writer’s and not attributing them to their originator. Plagiarism can occur when, without acknowledgement:

  • Text is copied verbatim
  • Text is copied but with minor inconsequential changes
  • Text is paraphrased but retaining the original ideas and structure
  • Phrases are copied

Plagiarism in Learnaboutgmp’s courses has the potential to severely undermine the reputations of our courses, Learnaboutgmp LLC as a provider of high quality training products, and of the individuals involved in the production of those courses. Intellectual property covers a broad range of rights such copyright, patents and registered trademarks. This policy is principally concerned with the infringement of copyright. Copyright is a legal right that grants the creator of an original work exclusive rights for its use and distribution. This prevents the use of the originator’s published work from being used without permission.

Copyright infringement can result in both civil and, in some cases, criminal liability for Learnaboutgmp as a company, its officers and those involved in the production of courses containing infringing material. In addition, courses containing infringing material will often have to be withdrawn form sale until the infringing material has been removed and replaced with acceptable material.

Scope

This policy applies to all courses produced by Learnaboutgmp. It also applies to all those who are involved in the course lifecycle defined in standard operating procedure 2.001, which discusses the course management lifecycle.

Policy Statement

Plagiarism and copyright infringement is not acceptable in any of Learnaboutgmp’s online eLearning courses of printed books.

The primary responsibility of avoiding both plagiarism and copyright infringement rests with the individual producing the original material. For books this is the author, and for eLearning courses this is the instructor for the audio narrative and typically the instructional developer for the visual elements. However, if the instructor provides visual elements for a course then the responsibility for avoiding plagiarism and copyright infringement rests with the instructor. Conversely, if the instructional developer contributes to the narrative then the responsibility for avoiding plagiarism and copyright infringement rests with the instructional developer for their contribution.

Any complaint of plagiarism or copyright infringement will be handled according to the company’s procedure for handling complaints.

If any claim of plagiarism or copyright infringement is substantiated, either

a. Appropriate acknowledgement will be provided, or
b. Permission to use will be obtained, or
c. The unacceptable material replaced with acceptable material

Equal Opportunities Policy

Learnaboutgmp is committed to policies and practices that provide equality of opportunity for all, to protect the dignity of employees and volunteers and promote respect for others at work. All employees/volunteers are required to take personal and individual responsibility to comply with these policies in order to ensure they behave in a nondiscriminatory way, and do not participate in any acts of inappropriate behaviour, harassment or bullying.

The organisation is committed to a policy of equal opportunities in employment/volunteering. All employment/volunteering decisions (ie. the recruitment and selection, promotion, training and development, and treatment of all individuals) in the organisation are based on merit, abilities, suitability, and qualifications.

The company will not tolerate discrimination, bullying, harassment or sexual harassment by one employee/volunteer or group of employees/volunteers against another or others for any reason.

Discrimination is defined as the treatment of a person in a less favourable manner than another person is, has or would have been treated, on any of the nine grounds listed below. Discrimination can also be taken to have occurred
when a person is treated less favourably by virtue of their association with a person who is a member of one of these nine groups.

No employment practices, treatment or decisions will be influenced or affected by an employee’s/volunteer’s or potential employee’s/volunteer’s:

  • Gender
  • Marital Status
  • Family Status
  • Sexual Orientation
  • Religious belief or lack of religious belief
  • Age (16+)
  • Disability or the nature of disability
  • Race, colour, nationality or ethnic or national origin
  • Membership of the Traveller community

Personal Data

Personal data is defined as data which relates to a living individual who can be identified from that data or from that data and other information which is in the possession of, or is likely to come into the possession of, the data controller, and includes any expression of opinion about the individual and any indication of the intentions of the data controller or any other person in respect of the individual.

Learnaboutgmp does not collect, store or process personal data relating to:

1. Racial or ethnic origin
2. Political opinions
3. Religious (or similar) beliefs
4. Trade union membership
5. Physical or mental health condition
6. Sexual orientation
7. Sexual life
8. The commission or alleged commission by them of any offence; or any proceedings for any offence committed or alleged to have been committed by them, the disposal of such proceedings or the sentence of any court in such proceedings

The Company only holds personal data that is directly relevant to its dealings with a given data subject. That data will be collected, held, and processed in accordance with the data protection principles and with this Policy. The following data may be collected, held and processed by the Company:

For Students
1. Student’s name, address and/or employer. This is to enable unambiguous identification of the student.
2. Unique identification. This is to enable unambiguous identification and tracking of records relating to the student within the company’s computerised records.
3. Title of courses studied by the student. This is to allow for tracking of the student studies
4. Completion date of the courses studied, together with the results of all assessments completed number of CEUs awarded. This is to maintain a record of the student’s achievements.
5. Payment information (if applicable). This is to facilitate the processing of payments for courses. This will only be necessary if the student is paying for the course themselves. If the course is being paid for by another entity, such as an employer, this information will not be recorded.

For Consultants and Staff
1. Name, address. This is to enable unambiguous identification of the Consultant or Staff member.
2. Unique identification, such as national insurance number (Staff only). This is required to process taxation and other payments associated with the staff member’s salary.
3. Bank account information. This is to facilitate payment of fees and salary.
4. Qualifications, training, experience and professional development activities. This is required to demonstrate competency to perform assigned duties.

Processing Personal Data

Any and all personal data collected by the Company is collected in order to ensure that the Company can provide the best possible service to its customers, and can work effectively with its partners, associates and affiliates and efficiently manage its employees, contractors, agents and consultants. The Company may also use personal data in meeting certain obligations imposed by law.

Personal data may only be disclosed within the Company to authorised persons, provided such disclosure complies with this Policy. Personal data may be passed from one department to another in accordance with the data protection principles and this Policy. Under no circumstances will personal data be passed to any department or any individual within the Company that does not reasonably require access to that personal data with respect to the purpose(s) for which it was collected and is being processed. In particular, the Company shall ensure that:

1. All personal data collected and processed for and on behalf of the Company by any party is collected and processed fairly and lawfully;
2. Data subjects are always made fully aware of the reasons for the collection of personal data and are given details of the purpose(s) for which the data will be used;
3. Personal data is only collected to the extent that is necessary to fulfil the purpose(s) for which it is required;
4. All personal data is accurate at the time of collection and kept accurate and up to date while it is being held and/or processed;
5. No personal data is held for any longer than necessary in light of the purpose(s) for which it is required;
6. All personal data is held in a safe and secure manner, as detailed in Part 6 of this Policy, taking all appropriate technical and organisational measures to protect the data;
7. All personal data is transferred securely, whether it is transmitted electronically or in hard copy.
8. No personal data is transferred outside of the European Economic Area (as appropriate) without first ensuring that the destination country offers adequate levels of protection for personal data and the rights of data subjects; and
9. All data subjects can fully exercise their rights with ease and without hindrance.

Data Protection Procedures

Standard operating procedure SOP 4.001, which discusses the procedures to be followed when handling personal data, The Company shall ensure that all of its employees, consultants agents, contractors, or other parties working on behalf of the Company comply with the SOP when working with personal data.

Proprietary Interest

Unless stated otherwise, no one involved in the design, development and preparation of our courses has any proprietary interest in the course

IACET

To conform with IACET expectations I recommend placing a link on each dashboard of the LMS to the following notice:

Learnaboutgmp maintains a Course History for each student. This contains the following information:

a. Course Title
b. Course Status
c. Date of course enrolment
d. Date of completion
e. Assessment result
f. Pass/Fail
g. Number of CEUs awarded

You can access your “Course History” by clicking of the “Download Course History” link on your dashboard.

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