Frequently Asked Questions


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Common Questions

Can I cancel my subscription at any time?

Yes absolutely, once you create your online account you have total control of your subscription. You can stop and start the auto-renewal subscription whenever you want…no strings attached.

Do I get a certificate when I complete a course?

A final certificate of completion will be issued to you once you complete the final exam of the course. You can either store the certificate in your account or download a PDF version.

How many new courses do you publish each month?

We typically publish two new courses to the platform every month so there is always fresh content to learn from. We also keep existing courses updated and aligned with any regulatory changes.

How will I know when a new course is published?

As a member of our community you will get an email each time we publish a new course with the course code. All courses can be viewed from the main navigation using the courses link.

Can I change plans?

Yes, you can change price plans (either upward or downward) at any time. From your next billing period forward you will be charged based on the plan you moved to.

What is a client portal?

We create separate portals for each of our clients. These portals have their own unique login (clientname.learnaboutgmp.com), can be quickly branded for your own requirements. It’s like having your very own LMS but managed by us.

Is your application validated?

We understand the importance of validation for software applications in a regulated environment, we take this very seriously. We have our own validation team who ensure we keep the software in a validated state. Our documentation is available at any time for review should you need it for audit purposes.

Is there a set-up fee?

No, we do not charge a set-up fee. We also provide training free of charge.

Can I expense my premium membership?

Many employers find Learnaboutgmp Premium so valuable that they’ll pay for their employees’ memberships. At the end of your purchase, you’ll receive the receipt in your email that you can use to file an expense report.

Can I get a 14-day free trial for a single user license?

Sorry we only offer free trails for companies looking to purchase more than one license. If you need a single user license you can get instant access by signing up today.

Can we get courses customized?

Yes absolutely, when you sign up as a company we work with you to customize the courses to align with your policies and procedures. This is a great way to make our courses even more specific to your organization.

Can we get courses translated into other languages?

Yes absolutely, we offer a full translation service in any language you want. This is a great way to harmonize your training efforts and ensure there is a consistent approach.

Who creates the content for the courses?

We only use passionate industry experts who have a love for their areas of expertise. Click here to see our industry leaders.

Do you create custom courses?

For sure, we work with clients to find out what their requirements are for a course. We then source an industry expert to create the content for that course and deliver it in an engaging, compelling and interactive manner.


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Technical Questions

I keep getting 0% when I take an exam, is there something wrong?

When this happens it usually means that Flash is not enabled in your browser.

Click here to see how to enable Flash on IE.
Click here to see how to enable Flash on Chrome.
Click here to see how to enable Flash on Firefox.

What are the minimum computer requirements to access the training.

All you need is a modern web browser with Flash enabled and an internet connection and you’re all set.

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