Behavioral Based Quality (BBQ) for a GMP Environment


Focusing on Quality as part of your business is as basic as saying that if you exercise and eat the right foods it will help you improve your health and wellbeing. This course exists because of the belief that having a strong positive Quality Culture is good for business and generally good for the human condition. Deep-down people truly want to do what is right. It is just “other stuff” that gets in their way. This course is about helping you understand that at a very basic human level people do what works for them in business and life.

Curriculum for this course:
Overview 1 min 50 secs
Learning objectives 2 mins 11 secs
Who should take this course? 1 min 25 secs
Course modules 1 min 38 secs
Module 1: Introduction to Behavior Based Quality
A poor-quality culture costs lives 1 min 50 secs
Quality needs to follow safety’s lead 1 min 45 secs
Employees poor attention to detail? 2 min 10 secs
80% of quality incidents triggered by risk 1 min 22 secs
At risk quality behavior 1 min 30 secs
Prevention is better than cure 1 min 15 secs
The takeaway 1 min 50 secs
Module 2: At Risk Quality Manner
Introduction 2 min 01 secs
How to stop an at risk quality manner? 1 min 42 secs
An example 1 min 37 secs
Positive reinforcement 1 min 59 secs
How to stop an at risk quality manner? Punish them? 1 min 10 secs
How to stop an at risk quality manner? Reward them? 1 min 25 secs
Where to from here? 1 min 45 secs
Module 3: The Need for Behavior Based Quality
The need for BBQ 1 min 19 secs
The FDA 1 min 29 secs
Mindsets and behaviors 1 min 08 secs
Best practices 1 min 17 secs
GMP / Quality Culture 1 min 32 secs
Module 4: The Benefits and Challenges of Behavior Based Quality
Benefits of BBQ 1 min 22 secs
Challenges of BBQ 1 min 50 secs
Module 5: Top Tips for Successfully Implementing a BBQ Program
The starting point 1 min 52 secs
What is Behavioral Based Quality (BBQ)? 2 min 03 secs
BBQ – The three key areas 1 min 02 secs
It’s not magic 1 min 19 secs
Identify the baseline 1 min 31 secs
Overall consequences 1 min 29 secs
Module 6: The 7 Step Process
The Seven Steps 1 min 39 secs
Step 1: Agree Overall Strategy Approach and Team 1 min 59 secs
Cause and Effect Matrix 2 min 03 secs
The 5 Why’s 1 min 18 secs
Step 2: Identify the Baseline of Quality Performance and Behaviors 1 min 28 secs
Step 3: Conduct an ABCD Analysis 1 min 39 secs
Steps to Conducting the ABCD Analysis 1 min 27 secs
Step 4: Create the Observation Process 1 min 51 secs
Peer to Peer Feedback 1 min 10 secs
Sample Observation Sheet 1 min 20 secs
Observation Worksheet Tips 1 min 48 secs
Step 5: Develop Feedback and Engagement 1 min 17 secs
Step 6: Establish Quality Incentives 1 min 18 secs
Step 7: Ongoing Support Programs 1 min 57 secs
Final Exam

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